Overview
Difficult conversations are inevitable in any leadership or team environment, yet avoiding them can harm trust, performance, and relationships. The Powerful Conversations programme equips individuals with the skills, confidence, and mindset needed to approach challenging conversations in a timely, positive, and constructive way.
Participants will learn how to prepare effectively, remain calm under pressure, and handle conversations in a way that promotes understanding, resolution, and growth.
Learning Outcomes
By the end of this programme, participants will:
- Understand what makes a conversation powerful and how to approach it.
- Develop a mindset of openness and outcome-based thinking.
- Learn how to be assertive and authentic while maintaining empathy.
- Build practical frameworks for delivering feedback and handling sensitive topics.
- Practice managing negative reactions and staying focused on solutions.
Learning Details
Target Audience
This programme is ideal for:
- Leaders and managers who need to deliver feedback and navigate difficult conversations.
- Project leads and team members working cross-functionally.
- Anyone looking to communicate more confidently and resolve issues constructively.
Programme Content
- Defining challenging conversations and why they matter.
- Building the right mindset: moving from avoidance to proactive engagement.
- Preparation techniques: clarity of outcome, timing, and separating facts from assumptions.
- Assertive communication: staying calm, clear, and respectful.
- Conversation frameworks for giving feedback, delivering bad news, and resolving disputes.
- Handling emotional and negative reactions with empathy and confidence.
- Post-conversation follow-up and action planning.
Format & Duration
This programme is available in flexible formats:
- Full-day workshop – Interactive learning with live practice scenarios.
- Half-day session – A focused introduction with key techniques and tools.
- Online interactive session – Virtual delivery with group discussion and role-play exercises.
Benefits
- Improved ability to handle difficult conversations with clarity and confidence.
- Stronger relationships built on trust and open communication.
- Reduced conflict and improved team collaboration.
- Greater leadership presence and influence.
Client Success Stories
“I attended the course ‘Powerful Conversations’ yesterday and just wanted to tell you that it was amazing. Through the NHS education scheme I have attended a couple of professional/personal development courses, but I can honestly say that none of them were nearly as good as “Zestfor”. You are the powerhouse of positivity, very insightful and intelligent, and a Queen at what you do! Thank you, I took away so much.”
Why Choose Zestfor?
Facilitation not lectures
Our hands-on, practical and action-oriented workshops encourage collaboration and active learning.
Tailored approach
Our workshops are customised to meet the unique needs of individuals and teams.
Expert facilitators
Benefit from experienced professionals with a track record of catalysing positive transformation.
Proven results
Join a growing list of satisfied clients who have seen tangible improvements in performance and collaboration.
Register Your Interest
Fill in the form below to learn more about this programme or call us on 0845 548 0833 to discuss how we can tailor it to your needs.